FAQ

HOUSE RULES

21st June onwards
(Subject to change in line with Gov announcements)

For Private Hires and Group bookings of 20 and over please submit your enquiry through our BOOK button

Mon-Wed bookings (Size: 1-20 attending)
All bookings require a £5per head authentication per person. Your card will be authenticated for the amount of £5 per person. We do not charge your card to book; we simply take the information in case of a no show and/or failure to cancel before our 24h cancellation period. £5 per person will be charged as cancellation fee should you cancel within 24h of your booking date or not show up for your reservation.
Bookings are for two hours maximum, but you are welcome to make back-to-back bookings should you wish to stay longer. Please use the same name for these so we can organise the tables properly!

Thus-Sun bookings (Size: 1-20 attending)
All bookings require a £10 per head deposit per person, which is to be spent on the day. This is to be redeemed in full on the day against your bill, and any remaining is unable to be refunded to you. In the event of cancellation, we require 48 hours’ notice and may be unable to provide a refund inside of that.
Bookings are for two hours maximum, but you are welcome to make back-to-back bookings should you wish to stay longer. Please use the same name for these so we can organise the tables properly!

Due to large number of no-shows to secure a booking we do ask for card details for busy days (thu-sun), your card will be authenticated for the amount of £5 per person. We do not charge your card to book; we simply take the information in case of a no show and/or failure to cancel before our 24h cancellation period. £5 per person will be charged as cancellation fee should you cancel within 24h of your booking date or not show up for your reservation.

We are now completely cashless, please make sure you bring a card or contactless payment method with you

Please note: All bookings must go through our website – Thank you for your understanding!

Patio/Garden bookings?
Our outdoor area is half covered – you are welcome to leave a request to ask for a specific spot in the sun/shelter, however this isn’t always possible. As you can imagine we will have a lot of people asking the same question.

What happens if I am running late?
Please be aware we can only hold your reservation for 15 minutes and after this time it will be made available to other customers. If you are running behind, give us a call on 0207 735 4440 and we will try and assist. Please note that we are experiencing high volumes of calls when in-service so we might not be able to attend to your call immediately.

What happens if I need to cancel a booking?
We have had a huge number of no-shows over the last few weeks. Please do let us know if your plans have changed.
We kindly request that you let us know ASAP of your inability to attend – Ideally no later than 24h* before the booking takes place. There is no charge for cancellation of the booking, but we would appreciate if you could let us know asap so we can welcome as many diners as possible back to our venue.

What safety measures are we taking?
– We have limited our capacity and spaced out the tables to ensure we can all obey social distancing
– We are operating as table service only until we are told otherwise and are cashless. Please make sure you bring a card or contactless payment method with you!
– All of our menus will be disposable for the foreseeable future
– We’ve introduced hand sanitiser stations at the entrance, inside the venue as well as the exit.
– We’ve introduced floor signage to help direct you safely around the venue (one entry, one exit) and clear signage throughout to remind guests of social distancing and hygiene practices
– All of our team members have received extensive Health & Safety training and we’ll be deep cleaning our venue even more regularly and keeping key touch points clean during service.

Staff Wellbeing
Our staff’s wellbeing is crucial to us – we look after them so that they can look after you. There are various steps we are taking at the moment to ensure they are looked after. All staff receive face masks to wear on public transport and in our venues. We do health checks every day and continue to support staff members who are vulnerable, on a case-by-case basis.

ALLERGEN ADVISORY
Please refer to the documents below regarding allergen advisory:
Christmas Menu
Christmas Canape Menu

PLEASE GET IN TOUCH IF YOU HAVE ANY OTHER QUESTIONS!
You can email us directly on bookings@theblackdogvauxhall.com one of the crew will be in touch within 24h (Mon-Fri)

Make An Enquiry

Any Questions. Please feel free to contact us.

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