FAQ

Here we go again, reopening round 3! We’re excited to let you know that in line with the most recent announcement government announcement, we will be opening our patio and the garden on 12th April 2021!

Roadmap
1. 12 April-16 May – Pub Garden and Patio will be open.
We are able to offer food and drink to diners whilst they are seated.
For the time being, bookings are for 6 people maximum. We are not able to accommodate larger groups during this time.
2. 17 May-20 June – Pub, Garden and Patio will be open.
Patio & Garden: Maximum Group size remains 6 diners.
Indoors: 6 from multiple households or a larger group of up to 10 diners from not more than two households can book inside of the pub.
3. 21 June – Pub, Garden and Patio will be open.
Indoors & Outdoor: All group Sizes are accepted subject to T&C’s, please enquire for more information.

Do I need to book?
Walk-ins will always be welcome, but booking is particularly recommended for busy times such as evenings and weekends.
All bookings must go through our website, if you call up, use the contact form or send an email to book, you’ll be sent back to this page. Thank you for your understanding!

Do children and babies count in the rule of 6?
They do. All babies and children should be included in the rule of 6.

Patio/Garden bookings?
Our outdoor area is half covered – you are welcome to leave a request to ask for a specific spot in the sun/shelter, however this isn’t always possible. Aas you can imagine we will have a lot of people asking the same question.

Can I still come in for a drink only?
We’re keen for you to still be able to enjoy a drink during your time at the Black Dog, but – in Line with New government regulations ”venues must close unless they operate as if they were a restaurant. This means serving substantial meals, like a main lunchtime or evening meal. They may only serve alcohol as part of such a meal” – We are therefore currently are not able to accept Drinks Only Parties..

What happens if I am running late?
Please be aware we can only hold your reservation for 15 minutes and after this time it will be made available to other customers. If you are running behind, give us a call on 0207 735 4440 and we will try and assist. Please note that we are experiencing high volumes of calls when in-service so we might not be able to attend to your call immediately.

Do I need to wear a mask?
Following current government advice, all customers must wear a face mask when entering and leaving, and whenever not seated at the table. You must remain socially distant from guests not in your party, and are expected to self-police regarding rules on different households.

What happens if I need to cancel a booking?
We have had a huge number of no-shows over the last few weeks. Please do let us know if your plans have changed.
We kindly request that you let us know ASAP of your inability to attend – Ideally no later than 24h* before the booking takes place. There is no charge for cancellation of the booking, but we would appreciate if you could let us know asap so we can welcome as many diners as possible back to our venue.

What safety measures are we taking
– We have limited our capacity and spaced out the tables to ensure we can all obey social distancing
– We are operating as table service only until we are told otherwise and are cashless. Please make sure you bring a card or contactless payment method with you!
– All of our menus will be disposable for the foreseeable future
– We’ve introduced hand sanitiser stations at the entrance, inside the venue as well as the exit.
– We’ve introduced floor signage to help direct you safely around the venue (one entry, one exit) and clear signage throughout to remind guests of social distancing and hygiene practices
– All of our team members have received extensive Health & Safety training and we’ll be deep cleaning our venue even more regularly and keeping key touch points clean during service.

Track & Trace
Please note: Hospitality businesses are legally required to log customers, visitors, and guests on the NHS Covid-19 App. On your arrival you will be asked to scan a The Black Dog QR code and check-in. To speed up the process of being seated, please ensure you have the NHS Covid-19 App downloaded before visiting the venue. NHS WEBSITE

Staff Wellbeing
Our staff’s wellbeing is crucial to us – we look after them so that they can look after you. There are various steps we are taking at the moment to ensure they are looked after. All staff receive face masks to wear on public transport and in our venues. We do health checks every day and continue to support staff members who are vulnerable, on a case-by-case basis.

Make An Enquiry
Any Questions. Please feel free to contact us.

Make An Enquiry

Any Questions. Please feel free to contact us.

Logo for Timeout Winner 2016 Award
Logo for Tripadvisor 2016 Certificate Of Excellence Awards
Logo of Great British Pub Awards 2011
Logo of Observer Food Monthly Awards 2010